COMMON THREAD / RESEARCH BRIEF 06
Who gets quiet hours?
Eight interviews show that “fewer alerts” is not one need. It is three
different negotiations about control.
THE CARETAKER
“Urgent can still wait ten minutes if I know it is held.”
Needs assurance, not silence.
THE LEAD
“I want the team to choose without asking me.”
Needs delegated policy.
THE SPECIALIST
“Show me only what changed the diagnosis.”
Needs relevance.
Direction: replace one global quiet-hours switch with
three explicit controls: hold, delegate, and filter.
Open the research tension
Quiet hours are not one preference. Participants described protected
focus, predictable escalation, and the ability to opt out when
responsibility changes.